Return and Refund Policy
Last updated: 1 September 2026
This policy applies to purchases of physical products made by consumers through the valleris.it website.
Right of withdrawal
Customers have the right to withdraw from their purchase without providing a reason within 14 calendar days from the date on which the products are delivered.
To exercise the right of withdrawal, customers must send a notice to:
Azienda Agricola Valleris
Località Valerisce 8/B
34070 San Floriano del Collio (GO), Italia
E-mail: info@valleris.it
Tel: +39 351 372 2216
The notice must include:
- the customer’s full name;
- the order number;
- the products the customer wishes to return;
- a clear statement confirming the decision to withdraw from the purchase.
Condition of returned products
Products must be returned intact, unused, in their original packaging and suitably protected for transport.
Wine bottles must remain closed, with their capsules, corks, labels and seals intact. Opening or damaging the packaging may result in a reduction or exclusion of the refund if the product can no longer be resold.
Return procedure
After receiving the return request, we will provide the customer with instructions for returning the products.
Products must be sent to:
Azienda Agricola Valleris
Località Valerisce 8/B
34070 San Floriano del Collio (GO), Italia
For returns due to a change of mind, the customer is responsible for the return shipping costs. We recommend using a tracked shipping service and packaging suitable for the safe transport of wine bottles.
We do not charge any restocking fees.
Refunds
The refund includes the price of the returned products and, where required by law, the cost of the standard delivery method originally selected. Additional charges for express delivery or supplementary services will not be refunded.
Refunds will be issued using the same payment method used for the original order within 14 days of receiving the notice of withdrawal. We may withhold the refund until we have received the returned products or until the customer provides proof that the products have been dispatched.
Damaged, defective or incorrect products
If a parcel arrives damaged, contains broken bottles or includes products different from those ordered, customers should preferably contact us within 48 hours of delivery and provide photographs of the parcel, bottles and shipping label.
In these cases, we will replace the products or issue a refund at no additional cost to the customer. Reporting damage within 48 hours helps us handle transport-related claims and does not limit the customer’s statutory rights.
Exchanges
We do not offer direct exchanges. Customers may return a product in accordance with the conditions above and place a new order if desired.
Wine tasting reservations
This policy applies to physical products purchased through our online store. Bookings for winery visits and wine tastings are subject to the cancellation conditions displayed during the booking process.